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MAKE A RETURN

DAMAGED GOODS AND FAULTY GOODS
Other possible cases, which are statistically rare, are:
- the goods are faulty, i.e. the items are faulty or defective due to manufacturing;
- the goods are damaged, due to transport or logistics.
In both cases, the Manager offers you the choice between the replacement of the faulty or damaged goods and the refund of the amount paid for the products. You must, however, return the items (following the instructions described below); in the case of damaged goods you must, beforehand, follow the procedure described below.

All deliveries are insured by the Manager, for the total value of the goods purchased, in the interest of and to safeguard both parties.

To claim insurance there must be following conditions:
a) the delivery must be marked as “anomalous” by the courier if there is suspected damage or if damage occurs during the transport or logistic stages of the delivery;
b) upon delivery of the goods by the courier, you must sign for it unchecked or as damaged, specifying in writing the reasons. The goods must be signed for unchecked or as damaged upon delivery and not at a later date, as this is not valid for insurance purposes.

After having signed for the goods unchecked or as damaged, you must immediately contact the Manager by sending an e-mail to customercare@mmbgroup.it specifying the order number as reference, or by phoning Customer Care at 059 51 60 911 (from Monday to Friday – excluding holidays – from 9:00 a.m. to 1:00 p.m.), to file the insurance claim.
You acknowledge and accept that failure to do so, will mean that the goods cannot be returned due to damage caused during transport.
If upon opening the box the goods are damaged (goods signed for unchecked may not actually be damaged) or faulty (faulty items are items that feature manufacturing defects; this rarely occurs and is a completely different case from goods damaged during transport), you must return the goods (transport costs to be paid by the Manager) using the special “RETURNS” button (in the footer of the Customer Service section), entering the e-mail (used for the order in question) and the order number and clicking on “ENTER”; registered users can login to their account and click on "My orders" and then on "RETURN" at the bottom on the right, next to the order. From the page that will open, select the item from the "ITEM" field. If the order included different items and more than one is faulty or damaged, the return procedure must be repeated for each damaged or faulty item of a different type (if the items are identical it is sufficient to enter the quantity in the field below). After having entered the quantity in the lower field (the “remaining quantity” field also shows the number of identical items purchased in the same order) select “replacement” in the "REQUEST” field.
Select “damaged” in “ITEM CONDITIONS” and select “Damaged or faulty item” in “REASONS FOR RETURN”. There is also a specific field for any additional comments and photos. To complete the return procedure click “SUBMIT”. The Manager will promptly send the courier to collect the goods to be returned. Customer Care will send you an e-mail with the date of collection at the delivery address provided in the order. You must return the product intact and in good condition, without removing any labels or tags.
Upon receipt of the goods, the Manager shall check them in the shortest time possible and in any case within 5 working days; the Manager will then send you the replacement items by courier (transports costs shall be paid by the Manager) or refund (if requested instead of the replacement) the amount paid for the damaged or faulty items into your PayPal account (see last paragraph of Art. 5).
If the quality control check carried out by the Manager does not show that the items are damaged or faulty, or if you have removed the labels and/or tags from the returned items (in this case the returned items are considered as worn by you and therefore shall be considered as purchased), the returned items shall be returned to you.

Non-compliant goods
Non-compliant goods are goods that do not correspond to those ordered in terms of type, size, colour or quantity.
In both cases, the Manager offers you the choice between the replacement of the non-compliant goods and the refund of the amount paid for the products. You must, however, return the items (following the instructions described below).
If an item is missing from the delivery received, and the Manager has not made different deliveries of the goods part of one single order (in which case you will receive more than one tracking number via e-mail), please contact immediately Customer Care by phoning 059 51 60 911 (from Monday to Friday – excluding holidays – from 9:00 a.m. to 1:00 p.m.) or by sending an e-mail to customercare@mmbgroup.it specifying the order number as reference. The Manager shall check the situation concerning the order in question in the shortest time possible and if a mistake has been made in the quantity sent to you, the missing items will be delivered to you, or if you choose to receive a refund, the amount will be paid into your PayPal account (see last paragraph of Art. 5).
In all the other cases of non-compliant goods (type, size, colour), you must return the goods (transport costs to be paid by the Manager) using the special “RETURNS” button (in the footer of the Customer Service section), entering the e-mail (used for the order in question) and the order number and clicking on “ENTER”; registered users can login to their account and click on "My orders" and then on "RETURN" at the bottom on the right, next to the order. From the page that will open select the non-compliant item from the "ITEM" field.
If the order included different items and more than one is non-compliant, the return procedure must be repeated for each non-compliant item of a different type (if the items are identical it is sufficient to enter the quantity in the field below). After having entered the quantity in the lower field (the “remaining quantity” field also shows the number of identical items purchased in the same order) select “replacement” in the "REQUEST” field. Select “new” in “ITEM CONDITIONS” and select “Non-compliant item for type, size or colour” in “REASONS FOR RETURN”. There is also a specific field for any additional comments and photos. To complete the return procedure click “SUBMIT”.
The Manager will promptly send the courier to collect the goods to be returned. Customer Care will send you an e-mail with the date of collection at the delivery address provided in the order.
You must return the product intact and in good condition, without removing any labels or tags.
Upon receipt of the goods, the Manager shall check them in the shortest time possible and in any case within 5 working days; the Manager will then send you the replacement items by courier (transports costs shall be paid by the Manager) or refund (if requested instead of the replacement) the amount paid for the damaged or faulty items into your PayPal account (see last paragraph of Art. 5).
If the quality control check carried out by the Manager does not show that the items are non-compliant, or if you have removed the labels and/or tags from the returned items (in this case the returned items are considered as worn by you and therefore shall be considered as purchased), the returned items shall be returned to you.

CUSTOMER'S REQUEST TO REPLACE SIZE AND/OR COLOUR
After having received the delivery and seen the items (and tried them on), if you wish to replace one or more items purchased with a different size or colour (if available), you must return the goods (transport costs to be paid by the Manager) using the special “RETURNS” button (in the footer of the Customer Service section), entering the e-mail (used for the order in question) and the order number and clicking on “ENTER”; registered users can login to their account and click on "My orders" and then on "RETURN" at the bottom on the right, next to the order.
From the page that will open select the item to be replaced from the "ITEM" field. If the order included different items and you require the replacement of one or more items, the return procedure must be repeated for each item of a different type (if the items are identical it is sufficient to enter the quantity in the field below). After having entered the quantity in the lower field (the “remaining quantity” field also shows the number of identical items purchased in the same order) select “replacement” in the "REQUEST” field. Select “new” in “ITEM CONDITIONS” and select “Request for replacement of size or colour” in “REASONS FOR RETURN”.
There is also a specific field for any additional comments and photos. To complete the return procedure click “SUBMIT”.
The Manager will promptly send the courier to collect the goods to be returned. Customer Care will send you an e-mail with the date of collection at the delivery address provided in the order.
You must return the product intact and in good condition, without removing any labels or tags.
Upon receipt of the goods, the Manager shall check them in the shortest time possible and in any case within 5 working days; the Manager will then send you the replacement items by courier (transports costs shall be paid by the Manager). If the quality control check carried out by the Manager shows that you have removed the labels and/or tags from the returned items (in this case the returned items are considered as worn by you and therefore shall be considered as purchased), the returned items shall be returned to you.

RIGHT OF WITHDRAWAL
Consumer information on the right of withdrawal
The Manager has implemented regulatory policies in favour and to protect consumers, introduced by Legislative Decree no. 21 of 21 February 2014, implementing EU Directive 2011/83 on consumer rights, to be considered an integral part hereof (click the link to view the PDF document). The Consumer Code (Legislative Decree no. 206 of 2005, click the link to view the document in PDF format), referred to herein in full, foresees that the subject that is professionally engaged in the business of selling (i.e. the Manager) must provide all the necessary information to consumers that are potential buyers, in order to enable them to make purchases in total safety. The recipient of the protection is the consumer, i.e. a natural person acting for purposes other than the trade, business, craft or profession carried out. Therefore, as explained in Art. 2, the right of withdrawal may only be exercised by Private Users, while Corporate Users are excluded.

The Customer (Private User) has the right to exercise the unilateral right of withdrawal for each order placed on the website without having to give any reason to the Manager.
The withdrawal period expires after 14 days from the day when the Customer or a third party, other than the carrier, named by the Customer, physically comes into possession of the good/s ordered. If the Customer’s order includes different articles and they have been delivered separately, the 14 day term begins on the day on which the Customer or a third party, other than the carrier, named by the Customer, physically comes into possession of the last item.

To exercise the right of withdrawal, you must send a declaration in writing (with your will to withdraw from the agreement) to the Manager at the address MANUFACTURING MODELS BRAND SPA, Via Divisione Acqui n. 1, 41043 Casinalbo di Formigine (MO), Italy or to the certified e-mail address: mariagraziaseverisrl@legalmail.it; you can also use the special form on the website (”RETURNS” button in the footer of each website page; registered users can access their account and click on "My orders" and then on "RETURN" at the bottom on the right next to the order): from the page that will open select the item from the "ITEM" field. If the order included different items and you wish to exercise the right of withdrawal for more than one item, the return procedure must be repeated for each item of a different type for which you wish to withdraw (if the items are identical it is sufficient to enter the quantity in the field below). After having entered the quantity in the lower field (the “remaining quantity” field also shows the number of identical items purchased in the same order) select “Withdrawal” in the "REQUEST” field. Select “new” in “ITEM CONDITIONS” and select “None (withdrawal)” in “REASONS FOR RETURN”.
To complete the return procedure click “SUBMIT”.
Following your communication, in any one of the aforementioned ways (letter, certified e-mail or return page on the website), the Manager will send you an e-mail to your e-mail address in the shortest time possible, and in any case within 3 working days, authorising the return of the goods.

You must return the products intact and in good condition, without removing any labels or tags.

Goods must be returned to the following address: MANUFACTURING MODELS BRAND SPA, Via Divisione Acqui n. 1, 41043 Casinalbo di Formigine (MO), Italy.
The cost to return the goods shall be borne by the Customer. The customer shall be liable for the delivery until receipt of the goods at the Manager’s warehouse.
The Manager shall not be liable for any damage or theft/loss of goods returned with uninsured transport.
In case of damage to the goods during transport, the request for withdrawal shall be cancelled and the damaged products shall be returned to the Customer by courier, and the transport costs shall be borne by the Manager. In this case, the Manager shall inform the Customer (as soon as possible and in any case within 3 working days from receipt of the delivery), in order to allow the Customer to submit a claim with the carrier used, in order to obtain a refund of the value of the goods, if the delivery was insured by the Customer.
The product object of the withdrawal, must be received by the Manager within 14 calendar days from the authorisation to return the products. After said term the delivery shall not be accepted by the Manager and consequently the withdrawal request shall be cancelled.

The Manager, after having received the delivery within 14 calendar days from the authorisation to return the products, will check the items returned. If the products pass the quality control, the Manager will refund the Customer (into the PayPal account, see the last paragraph of Art. 5), within 14 days from receipt of the goods or proof of the delivery provided by the Customer, the amount paid for the order (in case of withdrawal exercised for all the items purchased) or the amount paid for one or more items (partial withdrawal).
If the quality control check shows that the Customer has removed the labels and/or tags from the returned items, they shall be considered as worn and therefore they shall be considered as purchased. In this case the withdrawal request will be cancelled and the Manager shall send the returned items back to the Customer by courier (the cost shall be borne by the Manager), within 14 days from receipt of the goods or proof of the delivery provided by the Customer.

For any doubt or query please contact Customer Care by sending an e-mail to customercare@mmbgroup.it or phoning 059 51 60 911 (from Monday to Friday – excluding holidays – from 9:00 a.m. to 1:00 p.m.).