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General terms of Agreement

General terms of Agreement (date of entry into force 20/09/2016)

ART. 1. INTRODUCTION
Please note that the general terms of agreement detailed below must be printed and/or saved on a lasting means of your choice and you must read them carefully, each time, before using the services or accessing the sections of the website www.mariagraziaseveri.com (hereinafter referred to as “website”).
The website is entirely dedicated to the online promotion and sale of Maria Grazia Severi branded products. The products are currently sold in Italy, San Marino and the Vatican City. We do not deliver to the following towns and areas: Livigno, Campione d'Italia and to minor islands (all Italian islands except for Sicily and Sardinia.)
Orders can also be placed from countries part of the European Union.
By using the services of the website, accessing its sections or purchasing products on the website, you fully accept these general terms of agreement, which are subject to the laws of the Italian Republic, and in particular to Legislative Decree n. 206 of 6 September 2005, "Consumer Code, in accordance with Article 7 of Law n. 229 of 29 July 2003 " (published in the Official Gazette no. 235 of 8 October 2005 - Ordinary Supplement n. 162), as amended from article 45 to article 67 by Legislative Decree n. 21 of 21 February 2014, implementing Directive 2011/83/EU on consumer rights, amending the directives 93/13/EEC and 1999/44/EC and repealing directives 85/577/EEC and 97/7/EC. (14G00033) (published in the Official Gazette General Series n. 58 of 11 March 2014, which entered into force on 26/03/2014).
In compliance with law 62/01, the contents of the website are not of a periodic character and do not represent in any way an “editorial product”.

ART. 2. PARTIES
For the purposes of these general terms of agreement the parties are:

  • The Seller and website Manager mean Manufacturing Models Brand S.P.A., owner of the website and of the registered trademark “Maria Grazia Severi” (See legal notes, which are an integral part hereof).
  • User, Users, you and/or your means any person that accesses or uses the website.

Non-registered users are all those people that visit the website when surfing the internet. These Users may place orders as guests, without accessing a personal account (reserved exclusively for registered Users).
Registered users, may place orders and access their personal account.
Users that place orders on the website (also called Customers, Buyers and Purchasers, you and your), are divided into two categories:

  • Private User: any natural person, over 18 years of age, with the capacity to act and execute legal acts (art. 2 of the Italian Civil Code). Users that do not meet the above requirements may not place orders on the website and shall be excluded from using a personal account.

A Private User can be defined as "consumer” and therefore, in case of purchase on the website, he/she may exercise the unilateral right of withdrawal (see Art. 10).

  • Corporate User: any company and/or professional that operates on the market. This category of customers does not benefit from the rights reserved exclusively for consumers, therefore in case of purchases made on the website, a corporate user cannot exercise the right of withdrawal (See Art. 10).

ART. 3. WEBSITE REGISTRATION AND PERSONAL ACCOUNT LOGIN
Registering with our website is quick, easy and free and allows you to create your personal account.
To register enter your personal details in the special form ( click on “MY ACCOUNT” and then on “CREATE AN ACCOUNT”, or on “LOGIN” and then on “register”; another option is to register while placing your order by clicking on “register and go to checkout” as CHECKOUT METHOD). You can also subscribe to receive the newsletter (see art. 3.1) when registering, by ticking the specific box. When you register, please remember to read and accept these General Terms of Agreement and the Privacy notice and, by ticking the special box.
Once you have completed the registration, you will receive an e-mail from the Manager – to the address you have provided – confirming the successful outcome of your registration.
To access your personal account, enter “E-mail” and “Password” in the “LOGIN” box.

From your personal account, you can save your invoicing and delivery details in order to go to the fast checkout during the order procedure (See Art. 4).
From your personal account, you may save multiple delivery addresses, track orders, return goods (if the products are damaged, faulty or non-compliant with the order [See Articles 8 and 8. 1], if the right of withdrawal is exercised [See Art. 10], or request a replacement of the size and/or colour [See Art. 9]) and carry out other simple operations to improve your surfing experience on our website (by way of a non-limiting example: access the Address Book and amend your delivery address or add new ones, change the password from “Account information”, subscribe or unsubscribe to the newsletter from the “Newsletter subscription” section).

Delivery and invoicing data marked with an asterisk on the form, is mandatory in order to complete your registration and to store the invoicing and delivery addresses in your personal account; if all or part of the information is not provided, or if incorrect data is provided, the said data shall not be recorded and you shall not be able to complete the registration of the delivery and invoicing addresses.
The provision of data not marked with an asterisk is optional; incorrect data or failure to provide part or all the data shall not stop you from completing the registration of your delivery and invoicing addresses. Data provided is processed in compliance with Legislative Decree 196/03 and according to the provisions of the Privacy policy, which forms an integral part hereof. Please ensure that all data provided to the Manager is true and authentic. You are responsible for any misrepresentation or false declaration provided to the Manager, for whatever reason, during the procedure to place an order.
You are responsible for keeping your “password” confidential and for controlling access to your computer and/or other devices (by way of a non-limiting example: smartphone and tablet), to prevent unauthorised access by means of your "Account”. You accept to be liable for all activities carried out on this website by means of your account. You undertake to take all the necessary precautions to ensure that access to your account is safe and confidential, and you undertake to inform the Manager if you have reason to believe that a third party knows your login details, or if your account is being or is about to be used in an unauthorised manner.
In case of changes in personal and/or corporate data (e.g.: address, e-mail, telephone number, etc.), you undertake to modify them by clicking on the appropriate buttons in your “Account” and correctly entering the new data.
You can remove your account by sending an explicit request by e-mail to the Manager from the “contact us” section on the website’s home page. Consequently, the Manager shall remove your account in the shortest time possible, in any case within 10 working days. Following the removal of your account, in future you may in any case register again on our website.

Art. 3.1 Newsletter subscription
You can subscribe to the website’s newsletter to receive e-mails from the Manager concerning information related to the website or activities related to it or in any case concerning Maria Grazia Severi branded women’s clothing and accessories and women’s fashion. You can subscribe to the newsletter in one of the following three ways: using the special form on the website, when registering with the website by ticking the “subscribe to the newsletter” box, or from your personal account (if you are a registered user) in the “Newsletter subscription” section. You may unsubscribe at any time by clicking on the link at the bottom of all the newsletter e-mails you will receive. You may also cancel your subscription from your personal account under “Newsletter subscription”.

ART. 4. PURCHASE ORDERS AND ORDER ACCEPTANCE
Please note that you can place an order on the website also without registering. In this case, select “checkout as guest” as CHECKOUT METHOD in the procedure to place orders described below. When placing the order you must ensure that all the information provided is true and authentic. Personal and/or corporate data marked with an asterisk is mandatory in order to complete the order; incorrect data or failure to provide part or all the data shall invalidate the order. The provision of data not marked with an asterisk is optional; incorrect data or failure to provide part or all the data shall not stop you from completing your order.
You are responsible for any misrepresentation or false declaration provided to the Manager, for whatever reason, during the procedure to place an order. Data provided is processed in compliance with Legislative Decree 196/03 and according to the provisions of the Privacy policy, which forms an integral part hereof.

The procedure to place an order is very simple and intuitive: just select the items you wish to purchase by clicking “SHOW DETAILS” and select the colour (even when only one colour is available) and size (please read the Size Guide).
To add a product to your virtual basket click "ADD TO BASKET": you will access your order summary from which you can:

- update your basket by clicking “UPDATE BASKET”;
- continue shopping to add new items, by clicking “CONTINUE SHOPPING”;
- delete one or more items from the virtual basket by clicking the bin shaped button (by positioning the mouse on it, the writing “REMOVE ITEM” will appear) placed on the right next to each item, after the SUBTOTAL section;
- change the size and/or colour (where featured) of each item of clothing, or the colour (where featured) of an accessory, by clicking on "Change" in the Quantity section next to each item;
- change the quantity by changing the number above “Change”, using the keyboard to enter the number in the Quantity section next to each item. Please note: to purchase different sizes or colours (where featured) of the same item, or the colour (where featured) of an accessory, you must click on "CONTINUE SHOPPING" and add another item of a different size and/or colour to the basket;
- start placing your order by clicking on “PROCEED TO CHECKOUT”.

To place an order, you must carry out all the steps of the procedure:
1) CHECKOUT METHOD (as guest, registering to the website or logging in)
2) INVOICING DETAILS (check that data is correct)
3) DELIVERY DETAILS (enter them and check that the address is correct)
4) DELIVERY METHOD (at present only one method is available: courier)
5) PAYMENT (See Art. 5)
6) REVIEW ORDER (summary of the order being placed)

In addition, you will be asked to tick the following in order to proceed with the order:
- Read and accept the general terms of agreement and the Privacy policy;
- Accept the Court of Milan as competent authority in case of any dispute that may arise with the Manager concerning the interpretation and execution of the terms hereof;
- Accept that the Manager’s liability in case of loss or damage (at contractual, civil or other levels) shall not exceed the amount paid by the Customer for the order placed on the website, VAT excluded;
- Accept that in case of removal of product labels and/or tags, the items shall be considered used by the Customer, therefore purchased by the latter, and cannot be returned to the Manager. If these items are returned, the Manager shall, in turn, return the same items received to the Customer;
- Accept that in case of order cancellation, even partial (in the cases foreseen by articles 7 and 8) the Customer has no right to claim any compensation and/or indemnity due to the failure to supply the goods, without prejudice to the refund of the amount paid.

Once the procedure has been followed, the order shall be considered completed and “YOUR ORDER HAS BEEN RECEIVED” will appear on the screen. If these words do not appear, then the order is incomplete and will not be sent to the Manager, as no order has been placed. Following every purchase made on the Website, you will receive an e-mail from the Manager – at the address you have provided – confirming your order.
The e-mail shall contain the order number that must be used to return goods if the right of withdrawal is exercised (see art. 10), if the goods are faulty or have been damaged during transport (see art. 8), if they do not correspond to those ordered (see art. 8.1), if you wish to change size and/or colour of the items (see art. 9).
When the goods are delivered to the courier for the delivery (see art. 6), the Manager will send you an e-mail with the tracking details.

Art. 4.1. Invoicing
If you wish to receive an invoice but you are not a registered User (therefore you have not filled in the invoicing section in your account), you may request it when placing the order (in step 2 in Art. 4 above), by ticking the box "Yes" next to the question "Would you like to receive an invoice?"; you must also provide your tax ID code (if you are a private customer) or VAT number (if you are a corporate customer, you must also fill in the company name and registered office in the “COMPANY” section. Self- employed workers and single-member companies must provide both the tax ID code and VAT number). If you are a registered User you may request the invoice in the manner described above (tick “Yes” + Tax ID code and/or VAT number) by filling in or changing the invoicing address in your personal account.
You acknowledge and accept that the Manager shall not issue an invoice if you fail to follow the above procedure.

Art. 4.2. Manufacturer’s warranty and legal warranty of conformity
All Maria Grazia Severi branded products sold on the website are protected by the Manager, which offers its customers a wide range of manufacturer's warranties on the goods purchased ( for faulty or damaged goods see art. 8, for items that do not correspond to those ordered see art. 8.1, for a replacement in size and/or colour see art. 9).

Furthermore, all items are covered by the legal warranty of conformity, foreseen by the Consumer Code (articles 128 and subsequent relating sections) to protect the consumer (Private User) in case of receipt of faulty items. The legal warranty is valid for two years from the delivery of the items and any claim must be lodged by the consumer within two months from the discovery of the fault. We therefore invite Private Users to keep the proof of purchase (the Manager considers both the invoice and the e-mail confirming the order as valid proofs of purchase).

ART. 5. PAYMENT
The prices published on the website include VAT.
The payment of the total amount of the order refers to the amount of the items purchased, while the delivery charges are paid by the Manager (see art. 6).

The payment method selected by the Manager to safeguard its customers is the PayPal circuit, a widespread and safe payment system.
The buyer will be redirected to the PayPal site (the monetary transaction will take place outside of this website) where he/she can complete the order by paying, after having accessed his/her account (by entering the PayPal login credentials, email and password) or by creating a new account in an easy, safe and immediate way. You can also pay by credit or debit card through PayPal without creating a PayPal account, by entering the card details and your details directly on PayPal, thus taking advantage of the protection system of PayPal buyers.
Through PayPal the amount is charged directly to your credit or debit card (Visa, Visa Electron, Mastercard) or prepaid card (PostePay), or directly to your PayPal account as long as the money on your account covers the order.
PayPal protects your bank details as your financial data is not disclosed to third parties, including the Manager.
PayPal will send you a confirmation e-mail after each transaction.

If the order is cancelled (see articles 7 and 8) or in case of withdrawal (see art. 10) the Manager shall refund you the amount into your PayPal account. If you pay the order using the money on your PayPal account, the refund will go directly into your PayPal account; if you pay using your credit, debit or prepaid card, PayPal will pay the amount onto the card you have used, after 2/3 working that the Manager has refunded the amount.

ART. 6. DELIVERY METHOD, TIME AND COST
Deliveries are usually made by courier (usually DHL) to the address provided by the Customer in the order.
For deliveries to Italy the cost is covered by the Manager while for deliveries to countries part of the European Union there is a charge of €12.00, to be paid by the Customer.
Products are currently sold in Italy, San Marino and the Vatican City. We do not deliver to the following towns and areas: Livigno, Campione d'Italia and minor islands (all Italian islands except for Sicily and Sardinia.)
Orders can also be placed from countries part of the European Union.
The Customer undertakes to be available to collect the goods (except in the case of delays greater that 3 working days compared to the delivery time specified here below); if this is not the case, the Manager has the right to charge the transport charges and other costs incurred to the Customer (see art. 7).
The delivery time foreseen, is between 2 and 3 working days for deliveries to Italy (mainland). For deliveries to Sicily, Sardinia and minor towns the delivery time foreseen is between 4 and 5 working days. Delivery time to other European Community countries is between 3 and 5 working days.
Please note that the delivery time foreseen starts from the working day following (or the following 24/48 working hours around holiday periods) receipt of the e-mail sent by the Manager as order confirmation, summarising the order.
The Manager has the right to make different deliveries of the goods belonging to one same order.
Special delivery terms and condition must be agreed in advance between the Customer and the Manager by phoning the Customer Care service at 059 51 60 911 (from Monday to Friday – excluding holidays – from 9:00 a.m. to 1:00 p.m.) and confirmed by the Manager to the Customer with an e-mail from the address customercare@mmbgroup.it.

ART. 7. ORDER CANCELLATION
The cases in which an order is cancelled are extremely rare, however they must be listed and detailed:

a) Order cancellation by the Manager:
the Manager has the right to cancel any order placed on the site, without prior notice and without having to justify its decision. You shall be informed as soon as possible and refunded, within three working days, of the amount paid for the cancelled order. In this case you acknowledge and accept that you have no right to claim compensation and/or indemnity due to the failed supply, without prejudice to the total refund of the amount paid.

b) Order cancellation because the courier cannot deliver the items due to the Customer’s non fulfilment of the obligations:
this may happen if you enter an incorrect address in the order (objective impossibility) or if the courier cannot deliver because there is no one present to receive the goods at the address provided in the order (operational impossibility). In the case of objective impossibility, you acknowledge and accept that you will be charged the cost of the delivery twice (because in this case the courier went to wrong address provided by you and then returned the goods to the Manager, which will be charged an additional cost), even if transport costs were not charged when the order was placed; the order will then be cancelled and you will be refunded the amount paid, less €24.00 (corresponding to two deliveries) for deliveries to Italy and €12.00 for the other countries part of the European Community. In the case of operational impossibility, the courier will attempt to deliver the goods twice, leaving a notice after the second attempt (on the working day following the first attempt). You will be able to collect the goods from the courier’s service point as specified in the notice, within three days from the notice. If the goods are collected within three days, the order will be considered delivered, otherwise after the three days, the goods will be returned to the Manager. In this case, unless otherwise agree by e-mail with Customer care, you acknowledge and accept that you will be charged the cost of the delivery twice (because in this case the courier not only attempted to deliver the goods at the address provided by you, but also returned the goods to the Manager, which will be charged an additional cost) even if transport costs were not charged when the order was placed; the order will then be cancelled and you will be refunded the amount paid, less €24.00 (corresponding to two deliveries) for deliveries to Italy and €12.00 for the other countries part of the European Community.

c) Order cancellation due to the Customer’s refusal to accept the delivery:
we advise you not to refuse a delivery. If you suspects that the content of the delivery is damaged, you must accept the goods and sign for them as “unchecked” or as damaged, specifying the reasons on the transport document; this is necessary to file an insurance claim (see art. 8). In addition, to exercise the right of withdrawal (see art. 10), the delivery must be accepted, as foreseen by the regulations in force. You acknowledge and accept that in case of refusal of the delivery, you will be charged the cost of the delivery twice (because in this case the courier not only goes to the delivery address, but also returns the goods to the Manager, which will be charged an additional cost) even if transport costs were not charged when the order was placed; the order will then be cancelled and you will be refunded the amount paid, less €24.00 (corresponding to two deliveries) for deliveries to Italy and €12.00 for the other countries part of the European Community. If the delivery is more than 3 working days late, compared to the term specified in Art. 6, and you refuse it, the order shall be cancelled and the Manager shall refund you the total amount paid into your PayPal account (see last paragraph of Art. 5); if the delivery is collected despite the delay, the order will be considered delivered.

d) Order cancellation due to loss of the goods by the courier:
in the rare case that the courier loses the delivery, the Manager will offer you the possibility to choose between the free delivery of the same goods as those lost or the cancellation of the order with refund of the amount paid. You acknowledge and accept that you have no right to claim any compensation and/or indemnity, without prejudice to the refund of the amount paid if the order cancellation option is chosen.

ART. 8. DAMAGED GOODS AND FAULTY GOODS
Other possible cases, which are statistically rare, are:
- the goods are faulty, i.e. the items are faulty or defective due to manufacturing;
- the goods are damaged, due to transport or logistics.
In both cases, the Manager offers you the choice between the replacement of the faulty or damaged goods and the refund of the amount paid for the products. You must, however, return the items (following the instructions described below); in the case of damaged goods you must, beforehand, follow the procedure described below.

All deliveries are insured by the Manager, for the total value of the goods purchased, in the interest of and to safeguard both parties.

To claim insurance there must be following conditions:
a) the delivery must be marked as “anomalous” by the courier if there is suspected damage or if damage occurs during the transport or logistic stages of the delivery;
b) upon delivery of the goods by the courier, you must sign for it unchecked or as damaged, specifying in writing the reasons. The goods must be signed for unchecked or as damaged upon delivery and not at a later date, as this is not valid for insurance purposes.

After having signed for the goods unchecked or as damaged, you must immediately contact the Manager by sending an e-mail to customercare@mmbgroup.it specifying the order number as reference, or by phoning Customer Care at 059 51 60 911 (from Monday to Friday – excluding holidays – from 9:00 a.m. to 1:00 p.m.), to file the insurance claim.
You acknowledge and accept that failure to do so, will mean that the goods cannot be returned due to damage caused during transport.
If upon opening the box the goods are damaged (goods signed for unchecked may not actually be damaged) or faulty (faulty items are items that feature manufacturing defects; this rarely occurs and is a completely different case from goods damaged during transport), you must return the goods (transport costs to be paid by the Manager) using the special “RETURNS” button (in the footer of the Customer Service section), entering the e-mail (used for the order in question) and the order number and clicking on “ENTER”; registered users can login to their account and click on "My orders" and then on "RETURN" at the bottom on the right, next to the order. From the page that will open, select the item from the "ITEM" field. If the order included different items and more than one is faulty or damaged, the return procedure must be repeated for each damaged or faulty item of a different type (if the items are identical it is sufficient to enter the quantity in the field below). After having entered the quantity in the lower field (the “remaining quantity” field also shows the number of identical items purchased in the same order) select “replacement” in the "REQUEST” field.
Select “damaged” in “ITEM CONDITIONS” and select “Damaged or faulty item” in “REASONS FOR RETURN”. There is also a specific field for any additional comments and photos. To complete the return procedure click “SUBMIT”. The Manager will promptly send the courier to collect the goods to be returned. Customer Care will send you an e-mail with the date of collection at the delivery address provided in the order. You must return the product intact and in good condition, without removing any labels or tags.
Upon receipt of the goods, the Manager shall check them in the shortest time possible and in any case within 5 working days; the Manager will then send you the replacement items by courier (transports costs shall be paid by the Manager) or refund (if requested instead of the replacement) the amount paid for the damaged or faulty items into your PayPal account (see last paragraph of Art. 5).
If the quality control check carried out by the Manager does not show that the items are damaged or faulty, or if you have removed the labels and/or tags from the returned items (in this case the returned items are considered as worn by you and therefore shall be considered as purchased), the returned items shall be returned to you.

Art. 8.1. Non-compliant goods
Non-compliant goods are goods that do not correspond to those ordered in terms of type, size, colour or quantity.
In both cases, the Manager offers you the choice between the replacement of the non-compliant goods and the refund of the amount paid for the products. You must, however, return the items (following the instructions described below).
If an item is missing from the delivery received, and the Manager has not made different deliveries of the goods part of one single order (in which case you will receive more than one tracking number via e-mail), please contact immediately Customer Care by phoning 059 51 60 911 (from Monday to Friday – excluding holidays – from 9:00 a.m. to 1:00 p.m.) or by sending an e-mail to customercare@mmbgroup.it specifying the order number as reference. The Manager shall check the situation concerning the order in question in the shortest time possible and if a mistake has been made in the quantity sent to you, the missing items will be delivered to you, or if you choose to receive a refund, the amount will be paid into your PayPal account (see last paragraph of Art. 5).
In all the other cases of non-compliant goods (type, size, colour), you must return the goods (transport costs to be paid by the Manager) using the special “RETURNS” button (in the footer of the Customer Service section), entering the e-mail (used for the order in question) and the order number and clicking on “ENTER”; registered users can login to their account and click on "My orders" and then on "RETURN" at the bottom on the right, next to the order. From the page that will open select the non-compliant item from the "ITEM" field.
If the order included different items and more than one is non-compliant, the return procedure must be repeated for each non-compliant item of a different type (if the items are identical it is sufficient to enter the quantity in the field below). After having entered the quantity in the lower field (the “remaining quantity” field also shows the number of identical items purchased in the same order) select “replacement” in the "REQUEST” field. Select “new” in “ITEM CONDITIONS” and select “Non-compliant item for type, size or colour” in “REASONS FOR RETURN”. There is also a specific field for any additional comments and photos. To complete the return procedure click “SUBMIT”.
The Manager will promptly send the courier to collect the goods to be returned. Customer Care will send you an e-mail with the date of collection at the delivery address provided in the order.
You must return the product intact and in good condition, without removing any labels or tags.
Upon receipt of the goods, the Manager shall check them in the shortest time possible and in any case within 5 working days; the Manager will then send you the replacement items by courier (transports costs shall be paid by the Manager) or refund (if requested instead of the replacement) the amount paid for the damaged or faulty items into your PayPal account (see last paragraph of Art. 5).
If the quality control check carried out by the Manager does not show that the items are non-compliant, or if you have removed the labels and/or tags from the returned items (in this case the returned items are considered as worn by you and therefore shall be considered as purchased), the returned items shall be returned to you.

ART. 9. CUSTOMER'S REQUEST TO REPLACE SIZE AND/OR COLOUR
After having received the delivery and seen the items (and tried them on), if you wish to replace one or more items purchased with a different size or colour (if available), you must return the goods (transport costs to be paid by the Manager) using the special “RETURNS” button (in the footer of the Customer Service section), entering the e-mail (used for the order in question) and the order number and clicking on “ENTER”; registered users can login to their account and click on "My orders" and then on "RETURN" at the bottom on the right, next to the order.
From the page that will open select the item to be replaced from the "ITEM" field. If the order included different items and you require the replacement of one or more items, the return procedure must be repeated for each item of a different type (if the items are identical it is sufficient to enter the quantity in the field below). After having entered the quantity in the lower field (the “remaining quantity” field also shows the number of identical items purchased in the same order) select “replacement” in the "REQUEST” field. Select “new” in “ITEM CONDITIONS” and select “Request for replacement of size or colour” in “REASONS FOR RETURN”.
There is also a specific field for any additional comments and photos. To complete the return procedure click “SUBMIT”.
The Manager will promptly send the courier to collect the goods to be returned. Customer Care will send you an e-mail with the date of collection at the delivery address provided in the order.
You must return the product intact and in good condition, without removing any labels or tags.
Upon receipt of the goods, the Manager shall check them in the shortest time possible and in any case within 5 working days; the Manager will then send you the replacement items by courier (transports costs shall be paid by the Manager). If the quality control check carried out by the Manager shows that you have removed the labels and/or tags from the returned items (in this case the returned items are considered as worn by you and therefore shall be considered as purchased), the returned items shall be returned to you.

ART. 10. RIGHT OF WITHDRAWAL
Consumer information on the right of withdrawal
The Manager has implemented regulatory policies in favour and to protect consumers, introduced by Legislative Decree no. 21 of 21 February 2014, implementing EU Directive 2011/83 on consumer rights, to be considered an integral part hereof (click the link to view the PDF document). The Consumer Code (Legislative Decree no. 206 of 2005, click the link to view the document in PDF format), referred to herein in full, foresees that the subject that is professionally engaged in the business of selling (i.e. the Manager) must provide all the necessary information to consumers that are potential buyers, in order to enable them to make purchases in total safety. The recipient of the protection is the consumer, i.e. a natural person acting for purposes other than the trade, business, craft or profession carried out. Therefore, as explained in Art. 2, the right of withdrawal may only be exercised by Private Users, while Corporate Users are excluded.

The Customer (Private User) has the right to exercise the unilateral right of withdrawal for each order placed on the website without having to give any reason to the Manager.
The withdrawal period expires after 14 days from the day when the Customer or a third party, other than the carrier, named by the Customer, physically comes into possession of the good/s ordered. If the Customer’s order includes different articles and they have been delivered separately, the 14 day term begins on the day on which the Customer or a third party, other than the carrier, named by the Customer, physically comes into possession of the last item.

To exercise the right of withdrawal, you must send a declaration in writing (with your will to withdraw from the agreement) to the Manager at the address MANUFACTURING MODELS BRAND SPA, Via Divisione Acqui n. 1, 41043 Casinalbo di Formigine (MO), Italy or to the certified e-mail address: mariagraziaseverisrl@legalmail.it; you can also use the special form on the website (”RETURNS” button in the footer of each website page; registered users can access their account and click on "My orders" and then on "RETURN" at the bottom on the right next to the order): from the page that will open select the item from the "ITEM" field. If the order included different items and you wish to exercise the right of withdrawal for more than one item, the return procedure must be repeated for each item of a different type for which you wish to withdraw (if the items are identical it is sufficient to enter the quantity in the field below). After having entered the quantity in the lower field (the “remaining quantity” field also shows the number of identical items purchased in the same order) select “Withdrawal” in the "REQUEST” field. Select “new” in “ITEM CONDITIONS” and select “None (withdrawal)” in “REASONS FOR RETURN”.
To complete the return procedure click “SUBMIT”.
Following your communication, in any one of the aforementioned ways (letter, certified e-mail or return page on the website), the Manager will send you an e-mail to your e-mail address in the shortest time possible, and in any case within 3 working days, authorising the return of the goods.

You must return the products intact and in good condition, without removing any labels or tags.

Goods must be returned to the following address: MANUFACTURING MODELS BRAND SPA, Via Divisione Acqui n. 1, 41043 Casinalbo di Formigine (MO), Italy.
The cost to return the goods shall be borne by the Customer. The customer shall be liable for the delivery until receipt of the goods at the Manager’s warehouse.
The Manager shall not be liable for any damage or theft/loss of goods returned with uninsured transport.
In case of damage to the goods during transport, the request for withdrawal shall be cancelled and the damaged products shall be returned to the Customer by courier, and the transport costs shall be borne by the Manager. In this case, the Manager shall inform the Customer (as soon as possible and in any case within 3 working days from receipt of the delivery), in order to allow the Customer to submit a claim with the carrier used, in order to obtain a refund of the value of the goods, if the delivery was insured by the Customer.
The product object of the withdrawal, must be received by the Manager within 14 calendar days from the authorisation to return the products. After said term the delivery shall not be accepted by the Manager and consequently the withdrawal request shall be cancelled.

The Manager, after having received the delivery within 14 calendar days from the authorisation to return the products, will check the items returned. If the products pass the quality control, the Manager will refund the Customer (into the PayPal account, see the last paragraph of Art. 5), within 14 days from receipt of the goods or proof of the delivery provided by the Customer, the amount paid for the order (in case of withdrawal exercised for all the items purchased) or the amount paid for one or more items (partial withdrawal).
If the quality control check shows that the Customer has removed the labels and/or tags from the returned items, they shall be considered as worn and therefore they shall be considered as purchased. In this case the withdrawal request will be cancelled and the Manager shall send the returned items back to the Customer by courier (the cost shall be borne by the Manager), within 14 days from receipt of the goods or proof of the delivery provided by the Customer.

For any doubt or query please contact Customer Care by sending an e-mail to customercare@mmbgroup.it or phoning 059 51 60 911 (from Monday to Friday – excluding holidays – from 9:00 a.m. to 1:00 p.m.).

ART. 11. ELECTRONIC COMMUNICATIONS
When you use the website services (e.g. place an order, return goods, register or use your account), send an e-mail using the "contact us" section on the Home Page, or send an e-mail to Customer Care at the address customercare@mmbgroup.it, you are communicating electronically with the Manager. The Manager communicates with you via e-mail or by publishing notices on the website. For the purposes described herein, you acknowledge and accept to receive electronic communications from the Manager and you acknowledge that the agreements, notifications, notices and other communications provided electronically by the Manager satisfy the written form foreseen by law.

ART. 12. WEBSITE ACCESS
The Manager shall do everything possible to ensure that access to the website is provided without interruptions and that transmission errors do not occur. However, due to the nature of the Internet, uninterrupted access and the absence of transmission errors cannot be guaranteed.
Furthermore, access to the website may be occasionally suspended or limited to allow maintenance and/or repair work.
The Manager will try to limit the frequency and duration of such suspensions and limitations.
The Manager reserves the right to modify, suspend or interrupt (temporarily or permanently), at any time, the form and nature of the services offered on the website, without giving Users the right to receive any compensation or indemnity.

Users use the website services at their own risk and consequently when they access the website they have the responsibility of using suitable antivirus and firewall protections, relieving the Manager from any liability for damages deriving from viruses or suchlike
Users also relieve the Manager from any liability deriving from damaged files, errors, omissions, service interruptions, deleted contents, problems related to the network, provider or telephone and/or telematic connections, unauthorised accesses, data alteration or if the Users’ electronic devices fail to work or are faulty.
The Manager is not liable towards the Users or third parties for damage or losses or costs incurred following suspensions, interruptions, delays and malfunction of the website not attributable to the Manager and caused by: tampering or work performed on the services or equipment by the Users or third parties, or by incorrect or unlawful use of the website by Users or by the malfunction of the hardware and/or software used by the Users or by force majeure or actions by third parties.
Force majeure is understood to mean any unforeseen and unforeseeable events (by the Manager), and/or any events depending on acts of nature or actions by third parties, such as, but not limited to, earthquakes, flooding and other natural disasters, wars and civil riots, lightening, fire and explosions.
Any problem with the services, loss of data, accidental dissemination of personal or sensitive data and any other type of damage caused following attacks by thieves, hackers, crackers, viruses, etc. are not attributable to the Manager.

ART. 13. LIMITED LIABILITY OF THE MANAGER
With the exception of cases of wilful misconduct or gross negligence, the Manager (however involved in the creation, production, servicing, maintenance or supply of this website), shall not pay any compensation for direct or indirect damage, loss of profits or consequential damage, resulting from the use or non-use of the website, in any form and for whatever reason; the Manger shall not be liable for anything relating to the links with other websites (Social Network) on the website, including the downloading of any material by Users on other websites. Likewise, the Manager is in no way connected to any commercial transactions carried out by Users through links with other websites (Social Network) on the site, as well as to agreements, guarantees and obligations related and/or consequential to them; the Manager shall not be held liable in any way for any problems related to or deriving from said transactions and/or the quality of the products, goods or services purchased by the Users on other websites.

If a limitation, exclusion, restriction or other provision contained herein is deemed null, for any reason, by a competent authority and the Manager therefore becomes responsible for loss or damage, the User acknowledges and agrees that the Manager’s liability, at contractual, civil or other level, shall not exceed the price of the Order made by the Customer on the website, excluding VAT.

ART. 14. DISCLAIMER
On the website, the Manger writes about the full spectrum of the women’s fashion world.
All the information provided on the website is of a general and illustrative nature and merely for information purposes.
Therefore any information, contributions or suggestions provided by the Manager on what to wear at certain events and/or ceremonies and/or evenings and/or when travelling, or on diets and/or workouts - physical training - or on travel and/or destinations included on the website, can never be interpreted as an attempt to offer or give a medical opinion or the opinion of a qualified professional on the said topics; Users are invited to consult the said professionals when necessary. In this regard, the Manager shall not be held liable for unwanted, unintended or unforeseen results.

ART. 15. DURATION AND AMENDMENTS TO THE GENERAL TERMS OF AGREEMENT
The present general terms of agreement are the only ones applicable and supersede any other provision, unless otherwise agreed in writing by the parties.
The User shall be subject to the general terms of agreement in force when the website is used.
The Manager reserves the right to change these general terms of condition at any time, with a notice of at least ten days, notified by means of a notice on the Home Page of the website (in the footer).
Following the notice period, any changes shall be considered as accepted and fully effective for all Users.
If the Users are legal persons, these general terms of agreement also apply to their employees, agents, representatives and collaborators that generally use, even occasionally, the website.
The Manager is entitled to transfer, at any time, these general terms of agreement to third parties, without prior notice and without the written consent of the Users, which undertake to continue to respect them even in the case of a new owner of the website.
If one of the provisions hereof is deemed invalid or null or unenforceable for whatever reason, this shall not affect the validity and effectiveness of the other conditions hereof.

ART. 16. APPLICABLE LAW AND COMPETENT AUTHORITY
The conditions hereof are governed by the Laws of the Italian Republic. Users acknowledge and agree that any dispute concerning the interpretation and execution of the general terms of agreement hereof shall be submitted to the Court of Milan.