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Registration

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FAQ & HELP

How do I create an account?

Go to the MY ACCOUNT menu and click on CREATE AN ACCOUNT,  then fill in the required fields.

 

How do I change my personal information?

Go to the MY ACCOUNT menu and enter your EMAIL and PASSWORD, then click on the ACCOUNT INFORMATION menu. Here you can change your details.

 

What do I do if I can’t remember my password?

Go to the MY ACCOUNT menu and click on the link CAN’T REMEMBER YOUR PASSWORD? Enter your email and follow the instructions in the message that will arrive a few minutes later in your inbox.

 

How do I place an order without creating an account?

At the CHECKOUT stage it will be possible to complete the CHECKOUT AS A GUEST

 

Which payment methods are accepted?

We accept payment by Visa, MasterCard, American Express, PayPal.

 

Is it safe to use credit cards on the website?

Your credit card details are not stored by the www.mariagraziaseveri.com site but are only used by the PAYPAL circuits.

 

Can I remove items from my order?

You can delete any item from your basket by clicking on the corresponding X.

 

Can I make an exchange?

It is possible to exchange one or more items within 30 days of delivery date without incurring any additional charges. Items may only be returned if they have not been used or washed and have all the labels and tags still attached.

 

What is the refund procedure?

Refunds are paid the day following receipt of the returned item provided it is confirmed that it meets the criteria. The refund will be made using the same method as that for the purchase.

 

To which countries do you deliver?

The countries vary depending on the language chosen

ITALIAN: ltaly

ENGLISH: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

 

Will I receive confirmation of my order?

All notifications in relation to the order are sent by email.

 

How can I check thestatus of my order and the delivery date?

Go to the MY ACCOUNT menu and click on the link MY ORDERS where you can then see the ORDER STATUS.

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Is there a gift option?

It is possible to select the gift option at the checkout and the package will then be sent to the recipient indicated in the shipping details. If requested,  it is possible to deliver a greetings card together with the order.

 

How can I use a promotional code?

If you have a COUPON you can enter it in the relevant field in order to access the promotion.

 

How do I subscribe to your newsletter?

At the bottom of the page you will find the field ENTER YOUR EMAIL to receive news and details of promotions.

 

How do I unsubscribe from your newsletter?

To unsubscribe click on the link at the bottom of each page UNSUBSCRIBE, or access YOUR ACCOUNT in the SUBSCRIBE TO OUR NEWSLETTER section and uncheck the box.