DELIVERY METHOD, TIME AND COST
Deliveries are usually made by courier (usually DHL) to the address provided by the Customer in the order.
For deliveries to Italy the cost is covered by the Manager while for deliveries to countries part of the European Union there is a charge of €12.00, to be paid by the Customer.
Products are currently sold in Italy, San Marino and the Vatican City. We do not deliver to the following towns and areas: Livigno, Campione d'Italia and minor islands (all Italian islands except for Sicily and Sardinia.)
Orders can also be placed from countries part of the European Union.
The Customer undertakes to be available to collect the goods (except in the case of delays greater that 3 working days compared to the delivery time specified here below); if this is not the case, the Manager has the right to charge the transport charges and other costs incurred to the Customer (see art. 7).
The delivery time foreseen, is between 2 and 3 working days for deliveries to Italy (mainland). For deliveries to Sicily, Sardinia and minor towns the delivery time foreseen is between 4 and 5 working days. Delivery time to other European Community countries is between 3 and 5 working days.
Please note that the delivery time foreseen starts from the working day following (or the following 24/48 working hours around holiday periods) receipt of the e-mail sent by the Manager as order confirmation, summarising the order.
The Manager has the right to make different deliveries of the goods belonging to one same order.
Special delivery terms and condition must be agreed in advance between the Customer and the Manager by phoning the Customer Care service at 059 51 60 911 (from Monday to Friday – excluding holidays – from 9:00 a.m. to 1:00 p.m.) and confirmed by the Manager to the Customer with an e-mail from the address firstname.lastname@example.org.